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Stratsys AB, 2020

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.

This Privacy Policy covers the information we collect about when using our services.

Services” refers to, individually and collectively, our web application, Teams-app, iOS application, Android application, Outlook-AddIn and related services, support, websites (including

What information do we collect?

We collect information from you when you visit our site, sign up for our Services, use our services by entering data, or make purchases.

When making purchases or signing up on our site, as appropriate, you may be asked to enter your: full name, e-mail address and billing information.

What do we use your information for?

All of the information we collect from you may be used in one of the following ways:

To provide the Services and personalize your experience

We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in and operate and maintain the Services.

To improve our website and Services

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To send periodic emails

The email address you provide, may be used to send you occasional information about company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Who owns your content?

We do not claim any ownership over content that you submit or upload to our services. However, we store and use the content to provide this service.

How do we protect your information?

Stratsys takes appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction. To achieve this we use encryption in all data in transit and at rest and use real-time backups to keep your data safe. We use several independent processes and data security tools to maintain our system. More information about our security and practices can be found here.

Our primary data hosting service providers are in the Netherlands using datacenters certified according to ISO/IEC 27001 and ISO/IEC 27018.

Do we share any information with third parties?

We do not sell, trade, or otherwise transfer to any third party (not including any of the subcontractors that performs any part of the Service and are listed below) your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Do we use subcontractors?

Yes. We use subcontractors to help us operate, provide, improve, integrate, customize, support and market our Services. The current subcontractors are:

  • Subcontractor: Microsoft. Purpose: Data hosting, CRM. Data processing location: Netherlands. Website:

  • Subcontractor: Hubspot. Purpose: Marketing automation, CRM. Data processing location: USA. Website:

  • Subcontractor: Sendgrid. Purpose: Email service provider. Data processing location: Netherlands. Website:

  • Subcontractor: Zendesk. Purpose: Customer support. Data processing location: USA. Website:

  • Subcontractor: Braintree. Purpose: Payment processing. Data processing location: USA. Website:

  • Subcontractor: Profitwell. Purpose: Payment reporting. Data processing location: USA. Website:

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your login details for future visits. You need to have cookies enabled to be able to log in to the service.

Your consent

By using our site, you consent to our privacy policy.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes.

Contacting information

If there are any questions regarding this privacy policy, you may contact us on