Privacy policy
This privacy policy was established by Stratsys on 11/17/2020
Whenever we of Stratsys work to make it as easy, safe and flexible as possible for you to collaborate with us, we always protect your privacy.
This Privacy Policy is aimed at you if you are in contact with us in any role whatsoever as a representative of your company. In the following, you can read more about how we process your personal data, such as the legal basis for the processing of your personal data, the length of time we store your personal data, and more. We also describe your rights, e.g., that you have the right to file a complaint with the Swedish Data Protection Authority and that you can object to our marketing at any time.
In cases where you are a user of Stratsys products, we are the data controller of your personal data in only certain instances, such as when we provide you with support. Your employer is the data controller of the information stored whenever you use Stratsys products, for example.
To sum up, we process your personal data in order to do the following:
The specific purposes for which we process your personal data will depend on how and why you got in touch with us. In the list [on the left], you can read more about how we process your personal data in different situations. Just click the heading that you feel applies to you for further details.
Stratsys AB, VAT no. SE556586-9848, is responsible for the processing of your personal data (the data controller).
If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, you are welcome to contact us at our e-mail address info@stratsys.com or call us at tel. no. [XX].
We process personal data about you that we either receive directly from you or from the company you represent.
Your personal data is primarily processed by us at Stratsys. In order for us to be able to provide our services in the best possible way, we share your personal data with other parties with whom we engage to conduct our business. We will share your personal data with:
As a general rule, we and those with whom we share your personal data only process your personal data within the EU/EEA, and we have taken every measure that is commercially possible to maximise the amount of personal data processing that takes place within the EU/EEA. In some instances, however, it is necessary for our partners – on our behalf and pursuant to our instructions – to process, and thus transfer, your personal data outside the EU/EEA. When we transfer your personal data outside the EU/EEA, this is only done if we support the transfer pursuant to applicable data-protection legislation. This means that the transfer is based on a decision of the European Commission or on standard contractual clauses.
If you have any questions regarding how we share your personal data, such as the legal basis on which we share your data or with whom we share your personal data, or if you would like a copy of the appropriate safeguards we have implemented, please feel free to contact us via the contact details we have provided above.
No matter if you represent a customer of ours, use Stratsys’ services or are just an inquisitive visitor to our website, we are in contact with you in various situations. In the tables below, you can read more about how we process your personal data when you communicate with us for various reasons, or if you visit our website.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with you because you have contacted us.
Storage period: We delete your personal data on an ongoing basis and we never store personal data that we no longer need.
We also delete e-mails in our e-mail account on an ongoing basis. Individual e-mails are therefore only stored for as long as there is a purpose for us to keep them. We assess this on a case-by-case basis depending on the types of question we receive.
If you have requested certain information from us through our contact form, we will store your personal data until we have answered your question and sent you the requested information, and for six months after this to follow up on our contact.
If we become aware that you no longer represent your company, we will stop storing your personal data.
We will place cookies on your browser to collect personal data for analysis and marketing as described below, provided that you consent to this when you visit our website. The way we use cookies and similar technologies and what you can do to edit your cookie settings are described in our cookie information, which you can find here.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to provide and improve our services and products, as well as our website
Consent - Whenever you visit our website, we obtain your consent concerning the personal data we process to analyse your use of our website. You can withdraw your consent at any time
Storage period: The personal data collected using cookies will be stored for three months and is anonymized accordingly.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Consent - When you visit our website, we obtain your consent concerning the personal data that we process for marketing purposes. You can withdraw your consent at any time
Storage period: You will see marketing from us for six months from the time you visit our website.
Profiling: We use automated decision-making, known as profiling, to show you the best offers that apply to the company you work for and to provide customised marketing for this company. Our purpose is never to obtain information about you as a person or to make decisions that affect you as an individual. Profiling is done because otherwise we would not have been able to show or send relevant offers and marketing to the company you work for. The profiling means that you will not receive offers or marketing that is not relevant to you or the company you work for. You have the right to object to profiling. You can read more about your right to object below where your rights are explained in more detail.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to offer you a free trial.
Storage period: We store your personal data for six months after your trial period has expired in order to be able to follow up on what you and the company you represent think of our product.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to organise events
Consent - If we process sensitive personal data about you, we obtain your consent
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to contact you for an evaluation of the events we organise
Storage period: We store your personal data until the event is completed. However, a list of participants (including your name and contact details) is stored for one year after the event to enable us to follow up on your participation at the event, as well as if we wish to organise a similar event.
In cases where we have sent an evaluation to you after an event to which you responded, we will store the results of the evaluation for six months after you have responded to it. We will stop sending evaluations if you object to receiving these.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in maintaining and improving the customer service we provide to our customers
Storage period: The data linked to a particular case are stored for six months from the time a case is completed.
We store your personal data in order to send out surveys and evaluate your level of satisfaction with the support until we have sent the surveys and compiled the results. The questionnaire will be sent out after your support issue is completed. The results of the survey are then stored as aggregate data for six months.
We stop storing your personal data, however, if we are informed that you no longer represent your company.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to develop our products and provide the statistics demanded by our customers
We use only pseudonymised personal data when we compile statistics to develop our products. This means that we assign you a user ID that we use when we analyse the products. However, your name is stored with us because our customer registered you as a user, but your name is not actively used by us as part of our analysis.
Storage period: Your personal data are stored as pseudonymised data for three months. After that, your personal data are stored as aggregate data for one year to enable us to develop our products.
The same personal data are also stored as aggregate data for two years on behalf of our customers. For this processing, our customers (e.g., your employer) are the data controller.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing and information.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests The processing is motivated by our legitimate interest in sending you relevant marketing
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to enter into and negotiate agreements and to then communicate with you as a representative of your company
Storage period: We store your personal data until the agreement with the company you represent has ended and the obligations under the agreement are otherwise performed. We stop storing your personal data, however, if we are informed that you no longer represent your company. Some of your personal data are stored for a longer period of time to comply with the Bookkeeping Act. See these storage times below
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Legal obligation - The processing is necessary to comply with mandatory law, i.e. the Bookkeeping Act
In order for us to comply with the Bookkeeping Act, we must process certain personal data about you as a representative of one of our customers, suppliers or partners, such as information found on invoices and contracts. This is why need to provide such personal data to us because it enables us to perform our agreement with the company you represent.
Storage period: The data is stored for seven years from the end of the financial year pursuant to the Bookkeeping Act.
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with the company you represent and resolve a situation in the best possible way and, if absolutely necessary, to take action in any dispute with the company you represent, including being able to defend ourselves against possible legal action.
Storage period: The data is stored from the time the claim is initiated and for as long as the process concerning the claim is ongoing.
We will stop storing your personal data, however, if we are informed that you no longer represent the company to which the claim relates and if the data is not necessary for the process.
As stated above, we process some of your personal data according to a balancing of interests as a legal basis for the processing. This balancing of interests means that we review the interests that exist for and against our processing, according to which we have assessed that we can process your personal data pursuant to the GDPR. What we deem our legitimate interests are shown in the tables above.
If you would like to know more about how we have made this assessment or have an objection to it, please feel free to contact us using the contact details provided above.
You have certain rights that you can exercise to influence how we process your personal data. You can read about what these rights entail below.
If you would like to know more about your rights or if you wish to exercise any of your rights, please contact us using the contact details provided at the beginning of this Privacy Policy.
You have the right to withdraw all or part of the consent given for to the processing of your personal data. The withdrawal of your consent will take effect after the withdrawal has been requested.
You have the right at any time to object to your personal data being processed for marketing purposes and profiling, such as the sending of newsletters.
You also have the right to object at any time to the processing of your personal data based on a balancing of interests. You can read more about what balancing of interests entails above. In some cases, however, despite your objection, we have the right to continue processing your personal data according to a balancing of interests (e.g., in cases where we are required to store your personal data). This is the case if we can present compelling legitimate reasons for the processing and if these outweigh your interests, rights and freedoms or if the purpose of the processing is for the determination, exercise or defence of legal claims.
You have the right to receive confirmation of whether we are processing your personal data. In cases where we are processing your personal data, you also have the right to receive a copy of the personal data processed and to receive information about how we process them.
You have the right to rectification of any inaccurate personal data relating to you and the right to have incomplete personal data completed.
You have the right to request the erasure of your personal data and, under certain conditions, to have your personal data erased. Such conditions exist, for example, if the personal data are no longer required for the purposes for which they were collected or processed or if you withdraw your consent on which the processing is based and no other legal basis for the processing exists.
You also have the right to request that we restrict our processing of your personal data and, under certain conditions, we will then restrict our processing of your personal data. Such conditions exist if, for example, you dispute the accuracy of the data or if the processing is illegal and you object to the erasure of the personal data and instead request that the processing of the data be restricted.
You have the right at any time to file a complaint with the Swedish Data Protection Authority (or another competent supervisory authority).
It is beneficial to file a complaint with the authority of the EU/EEA Member State in which you reside, where you work or where a breach of applicable data protection laws and regulations has allegedly occurred. The competent supervisory authority in Sweden is the Swedish Data Protection Authority. This right does not affect any other administrative review procedure or remedy.
In some cases, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format and, where technically possible, to have your personal data transmitted to another data controller (‘data portability’). This applies to personal data that you have provided to us in a structured, commonly used and machine-readable format, if the processing of your personal data is automated and the legal basis for the processing is your consent.
When you visit our social media
In cases where you are in contact with us through social media, we recommend that you also read the social media platform’s privacy policy.
To communicate through and manage our social media accounts
Why do we process your personal data?
Which personal data do we process?
Legal basis for the processing
Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with you if you have chosen to contact us. The processing is motivated by our legitimate interest in being able to manage our social media accounts.
Storage period: We delete your personal data on an ongoing basis and we never store personal data that we no longer need.
You yourself can delete any comments or similar that you have posted to us through social media at any time. We will remove posts or comments that violate the law or violate the rules of the platform on which they were posted.
If we become aware that you no longer represent your company, we will stop storing your personal data.