Privacy policy

This privacy policy was established by Stratsys on 11/17/2020

Background

Whenever we of Stratsys work to make it as easy, safe and flexible as possible for you to collaborate with us, we always protect your privacy.

This Privacy Policy is aimed at you if you are in contact with us in any role whatsoever as a representative of your company. In the following, you can read more about how we process your personal data, such as the legal basis for the processing of your personal data, the length of time we store your personal data, and more. We also describe your rights, e.g., that you have the right to file a complaint with the Swedish Data Protection Authority and that you can object to our marketing at any time.

In cases where you are a user of Stratsys products, we are the data controller of your personal data in only certain instances, such as when we provide you with support. Your employer is the data controller of the information stored whenever you use Stratsys products, for example.

To sum up, we process your personal data in order to do the following:

  • communicate with you;
  • manage and enter into agreements with the company you represent;
  • assist in the provision of any customer service and support;
  • analyse how our products are being used in order to improve them;
  • send information and marketing aimed at the company you represent;
  • organise and participate in various types of events, such as webinars and trade fairs; and
  • process any claims or complaints you may have.

The specific purposes for which we process your personal data will depend on how and why you got in touch with us. In the list [on the left], you can read more about how we process your personal data in different situations. Just click the heading that you feel applies to you for further details.

Who is responsible for the processing of your personal data?

Stratsys AB, VAT no. SE556586-9848, is responsible for the processing of your personal data (the data controller).

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, you are welcome to contact us at our e-mail address info@stratsys.com or call us at tel. no. [XX].

Where we get your personal data

We process personal data about you that we either receive directly from you or from the company you represent.

Who has access to your personal data and why?

Your personal data is primarily processed by us at Stratsys. In order for us to be able to provide our services in the best possible way, we share your personal data with other parties with whom we engage to conduct our business. We will share your personal data with:

  • our partners who provide other IT services, such as hosting, and who process personal data on our behalf so that we can conduct our business in a manner that enables us to continue developing our products;
  • the companies who, on our behalf, analyse your use of our website to improve the functionality of the website and provide you with relevant marketing;
  • the companies who provide the digital channels that we use to provide the company you represent with customised marketing through digital channels;
  • external partners who help us manage our marketing; and
  • authorities, agents and courts for whom we have a legal obligation to process this data or in instances where we have a legal claim or in the event of a dispute.

As a general rule, we and those with whom we share your personal data only process your personal data within the EU/EEA, and we have taken every measure that is commercially possible to maximise the amount of personal data processing that takes place within the EU/EEA. In some instances, however, it is necessary for our partners – on our behalf and pursuant to our instructions – to process, and thus transfer, your personal data outside the EU/EEA. When we transfer your personal data outside the EU/EEA, this is only done if we support the transfer pursuant to applicable data-protection legislation. This means that the transfer is based on a decision of the European Commission or on standard contractual clauses.

If you have any questions regarding how we share your personal data, such as the legal basis on which we share your data or with whom we share your personal data, or if you would like a copy of the appropriate safeguards we have implemented, please feel free to contact us via the contact details we have provided above.

When you are in contact with us

No matter if you represent a customer of ours, use Stratsys’ services or are just an inquisitive visitor to our website, we are in contact with you in various situations. In the tables below, you can read more about how we process your personal data when you communicate with us for various reasons, or if you visit our website.

To communicate with you

Why do we process your personal data?

  • To communicate with you by e-mail or phone, for instance
  • To help you if you contact us using the form on our website and to send the information you have requested
  • To answer any questions that you ask

Which personal data do we process?

  • Name
  • Contact details such as e-mail address and phone number
  • Information you provide to us by e-mail or via our contact form
  • Information about the industry in which you work

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with you because you have contacted us.

Storage period: We delete your personal data on an ongoing basis and we never store personal data that we no longer need.

We also delete e-mails in our e-mail account on an ongoing basis. Individual e-mails are therefore only stored for as long as there is a purpose for us to keep them. We assess this on a case-by-case basis depending on the types of question we receive.

If you have requested certain information from us through our contact form, we will store your personal data until we have answered your question and sent you the requested information, and for six months after this to follow up on our contact.

If we become aware that you no longer represent your company, we will stop storing your personal data.

When you visit our social media

In cases where you are in contact with us through social media, we recommend that you also read the social media platform’s privacy policy.

To communicate through and manage our social media accounts

Why do we process your personal data?

  • To communicate with you through our social media accounts
  • To administer how you interact with others through our social media accounts, e.g., if you share a post we have made

Which personal data do we process?

  • Name
  • Contact details if you provide these to us, e.g. if your e-mail address is linked to your account
  • Social media usernames
  • Other information that you share with us, e.g. through comments

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with you if you have chosen to contact us. The processing is motivated by our legitimate interest in being able to manage our social media accounts.

Storage period: We delete your personal data on an ongoing basis and we never store personal data that we no longer need.

You yourself can delete any comments or similar that you have posted to us through social media at any time. We will remove posts or comments that violate the law or violate the rules of the platform on which they were posted.

If we become aware that you no longer represent your company, we will stop storing your personal data.

When you visit our website

We will place cookies on your browser to collect personal data for analysis and marketing as described below, provided that you consent to this when you visit our website. The way we use cookies and similar technologies and what you can do to edit your cookie settings are described in our cookie information, which you can find here.

To improve, adapt and analyse your use of our website

Why do we process your personal data?

  • Improve the functionality of our website
  • Adapt the website according to how you use it
  • Analyse our web statistics and your use of our website by placing cookies from the web analytics services we use or other similar technologies

Which personal data do we process?

  • E-mail address
  • IP address and other technical information about your department
  • Information about your geographic location and the number of times you have visited the website so that we can count the total number of visitors to the website and obtain information on how you use the website, such as what you have clicked on

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to provide and improve our services and products, as well as our website

Consent - Whenever you visit our website, we obtain your consent concerning the personal data we process to analyse your use of our website. You can withdraw your consent at any time

Storage period: The personal data collected using cookies will be stored for three months and is anonymized accordingly.

To view customised marketing aimed at the company you work for

Why do we process your personal data?

  • Provide customised marketing in digital channels, social media and third-party pages based on analyses of our website by placing cookies or using similar technologies
  • Share personal data with our partners who create the marketing

Which personal data do we process?

  • E-mail address
  • IP address and other technical information about your department
  • Information about your geographic location and the number of times you have visited the website so that we can count the total number of visitors to the website and obtain information on how you use the website, such as what you have clicked on

Legal basis for the processing

Consent - When you visit our website, we obtain your consent concerning the personal data that we process for marketing purposes. You can withdraw your consent at any time

Storage period: You will see marketing from us for six months from the time you visit our website.

Profiling: We use automated decision-making, known as profiling, to show you the best offers that apply to the company you work for and to provide customised marketing for this company. Our purpose is never to obtain information about you as a person or to make decisions that affect you as an individual. Profiling is done because otherwise we would not have been able to show or send relevant offers and marketing to the company you work for. The profiling means that you will not receive offers or marketing that is not relevant to you or the company you work for. You have the right to object to profiling. You can read more about your right to object below where your rights are explained in more detail.

To offer you a free trial period

Why do we process your personal data?

  • In order for the company you represent to be able to try out Stratsys products
  • To manage the registration of your trial period
  • To contact you to follow up on what you think of our product

Which personal data do we process?

  • Your name and contact details that you provide to us upon registration

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to offer you a free trial.

Storage period: We store your personal data for six months after your trial period has expired in order to be able to follow up on what you and the company you represent think of our product.

When you have attended one of our events

To manage different types of digital and physical events and to evaluate events

Why do we process your personal data?

  • Organise events
  • Communication with you as a visitor or speaker before and during the event

Which personal data do we process?

  • Name
  • E-mail address
  • Telephone number
  • The company you represent and your title
  • Information about your dietary preferences, if you have specified this

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to organise events

Consent - If we process sensitive personal data about you, we obtain your consent

Why do we process your personal data?

  • Send us requests to participate in evaluations, e.g., after you have met us at one of our events or participated in one of our webinars
  • Manage the answers you provide in the assessment
  • Compile statistics about the results of our evaluations

Which personal data do we process?

  • Name
  • E-mail address
  • Information you provide in the evaluation

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to contact you for an evaluation of the events we organise

Storage period: We store your personal data until the event is completed. However, a list of participants (including your name and contact details) is stored for one year after the event to enable us to follow up on your participation at the event, as well as if we wish to organise a similar event.

In cases where we have sent an evaluation to you after an event to which you responded, we will store the results of the evaluation for six months after you have responded to it. We will stop sending evaluations if you object to receiving these.

When you use Stratsys products and/or receive customer services from us

To provide customer services and support and follow up on them

Why do we process your personal data?

  • To respond to and manage customer service matters, such as the processing of complaints or error reports
  • To follow up on customer service issues and send out surveys to evaluate your level of satisfaction with the support

Which personal data do we process?

  • Customer number
  • Contact details such as e-mail address and phone number
  • Information you provide to us

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in maintaining and improving the customer service we provide to our customers

Storage period: The data linked to a particular case are stored for six months from the time a case is completed.

We store your personal data in order to send out surveys and evaluate your level of satisfaction with the support until we have sent the surveys and compiled the results. The questionnaire will be sent out after your support issue is completed. The results of the survey are then stored as aggregate data for six months.

We stop storing your personal data, however, if we are informed that you no longer represent your company.

To improve our products

Why do we process your personal data?

  • To analyse your use of the product for the purpose of improving our products

Which personal data do we process?

  • Name
  • User id
  • Your activity after you have used the product

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to develop our products and provide the statistics demanded by our customers

We use only pseudonymised personal data when we compile statistics to develop our products. This means that we assign you a user ID that we use when we analyse the products. However, your name is stored with us because our customer registered you as a user, but your name is not actively used by us as part of our analysis.

Storage period: Your personal data are stored as pseudonymised data for three months. After that, your personal data are stored as aggregate data for one year to enable us to develop our products.

The same personal data are also stored as aggregate data for two years on behalf of our customers. For this processing, our customers (e.g., your employer) are the data controller.

When we send you newsletters and other marketing

If you have chosen to receive our newsletters and other marketing

Why do we process your personal data?

  • To send news and information to you if you work for a company who is our customer

Which personal data do we process?

  • Name
  • E-mail address
  • Your title and the company you work for

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing and information.

Why do we process your personal data?

  • To send news to you when you have chosen to subscribe to newsletters through our website or in another manner

Which personal data do we process?

  • E-mail address

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing

Why do we process your personal data?

  • To send news and information about our products when you have selected this as a user of our products

Which personal data do we process?

  • Name
  • E-mail address
  • The company you represent and your title

Legal basis for the processing

Balancing of interests The processing is motivated by our legitimate interest in sending you relevant marketing

Why do we process your personal data?

  • To book a demo through our website

Which personal data do we process?

  • Name
  • E-mail address

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in sending you relevant marketing

When you negotiate and enter into agreements with us or are in touch with us concerning other matters as a representative of our customer, supplier or partner

To communicate with you and perform our agreements

Why do we process your personal data?

  • To discuss/negotiate, enter into and perform agreements with the company you represent

Which personal data do we process?

  • Name
  • Position
  • Contact details such as e-mail address and phone number
  • Information you provide to us in an e-mail

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to enter into and negotiate agreements and to then communicate with you as a representative of your company

Storage period: We store your personal data until the agreement with the company you represent has ended and the obligations under the agreement are otherwise performed. We stop storing your personal data, however, if we are informed that you no longer represent your company. Some of your personal data are stored for a longer period of time to comply with the Bookkeeping Act. See these storage times below

In order to comply with the provisions of the Bookkeeping Act

Why do we process your personal data?

  • Comply with bookkeeping legislation

Which personal data do we process?

  • Name
  • Payment history, transactions and other material constituting bookkeeping material

Legal basis for the processing

Legal obligation - The processing is necessary to comply with mandatory law, i.e. the Bookkeeping Act

In order for us to comply with the Bookkeeping Act, we must process certain personal data about you as a representative of one of our customers, suppliers or partners, such as information found on invoices and contracts. This is why need to provide such personal data to us because it enables us to perform our agreement with the company you represent.

Storage period: The data is stored for seven years from the end of the financial year pursuant to the Bookkeeping Act.

To deal with any discussions or claims

Why do we process your personal data?

  • To deal with any discussions or claims

Which personal data do we process?

  • Name
  • Contact details such as e-mail address and phone number
  • Information from our communication with you relating to the discussion or claim

Legal basis for the processing

Balancing of interests - The processing is motivated by our legitimate interest in being able to communicate with the company you represent and resolve a situation in the best possible way and, if absolutely necessary, to take action in any dispute with the company you represent, including being able to defend ourselves against possible legal action.

Storage period: The data is stored from the time the claim is initiated and for as long as the process concerning the claim is ongoing.

We will stop storing your personal data, however, if we are informed that you no longer represent the company to which the claim relates and if the data is not necessary for the process.

Balancing of interests

As stated above, we process some of your personal data according to a balancing of interests as a legal basis for the processing. This balancing of interests means that we review the interests that exist for and against our processing, according to which we have assessed that we can process your personal data pursuant to the GDPR. What we deem our legitimate interests are shown in the tables above.

If you would like to know more about how we have made this assessment or have an objection to it, please feel free to contact us using the contact details provided above.

Your rights

You have certain rights that you can exercise to influence how we process your personal data. You can read about what these rights entail below.

If you would like to know more about your rights or if you wish to exercise any of your rights, please contact us using the contact details provided at the beginning of this Privacy Policy.

Right to withdraw your consent and to object to processing

You have the right to withdraw all or part of the consent given for to the processing of your personal data. The withdrawal of your consent will take effect after the withdrawal has been requested.

You have the right at any time to object to your personal data being processed for marketing purposes and profiling, such as the sending of newsletters.

You also have the right to object at any time to the processing of your personal data based on a balancing of interests. You can read more about what balancing of interests entails above. In some cases, however, despite your objection, we have the right to continue processing your personal data according to a balancing of interests (e.g., in cases where we are required to store your personal data). This is the case if we can present compelling legitimate reasons for the processing and if these outweigh your interests, rights and freedoms or if the purpose of the processing is for the determination, exercise or defence of legal claims.

Right of access

You have the right to receive confirmation of whether we are processing your personal data. In cases where we are processing your personal data, you also have the right to receive a copy of the personal data processed and to receive information about how we process them.

Right to rectification of processing

You have the right to rectification of any inaccurate personal data relating to you and the right to have incomplete personal data completed.

Right to erasure (‘right to be forgotten’) and restriction of processing

You have the right to request the erasure of your personal data and, under certain conditions, to have your personal data erased. Such conditions exist, for example, if the personal data are no longer required for the purposes for which they were collected or processed or if you withdraw your consent on which the processing is based and no other legal basis for the processing exists.

You also have the right to request that we restrict our processing of your personal data and, under certain conditions, we will then restrict our processing of your personal data. Such conditions exist if, for example, you dispute the accuracy of the data or if the processing is illegal and you object to the erasure of the personal data and instead request that the processing of the data be restricted.

Right to file a complaint with a supervisory authority

You have the right at any time to file a complaint with the Swedish Data Protection Authority (or another competent supervisory authority).

It is beneficial to file a complaint with the authority of the EU/EEA Member State in which you reside, where you work or where a breach of applicable data protection laws and regulations has allegedly occurred. The competent supervisory authority in Sweden is the Swedish Data Protection Authority. This right does not affect any other administrative review procedure or remedy.

Right to data portability

In some cases, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format and, where technically possible, to have your personal data transmitted to another data controller (‘data portability’). This applies to personal data that you have provided to us in a structured, commonly used and machine-readable format, if the processing of your personal data is automated and the legal basis for the processing is your consent.