Manual

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Manual

FAQ

Nodes

FAQ

Here you will find the most common questions and their answers.

How do I add events to the Annual Wheel

User administration & log in

Why can't I log in?

Why can't I modify a user?

Why can't I add a user?

Access and permissions

Why can't the user access the archive?

Why can't I access the platform?

Why am I unable to impersonate a user?

Who can see the information in a report?

What can a Local Administrator do?

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Reports

Why is the correct information not displayed in my report?

How do I copy a report?

I deleted a report. Can it be restored?

The report is locked for final editing – how can I unlock it again?

How do hidden headings work in the common template?

How do I change the report in a menu?

Write comment/analyse in report - temporary workaround

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Reports - appearance

Why is the sorting different in the view compared to the report?

Why does my report change appearance when it is exported?

Why are some headings in the report already marked as complete?

Responsibilities and notifications

Why am I not receiving email reminders?

Why don’t I see the task in my to-do list?

How do I change the responsible person from one user to another?

Why are multiple cards for the same node shown in the to-do list?

When are reminder emails sent out?

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General questions

Who made the change?

How do Scorecards, Views, and Reports actually connect in Stratsys?

What happens if I change the periodicity in a scorecard column?

Version handling and planning version

What does version management mean?

How do I order version management?

How do I handle users whose main department disappears during version management?

Views and filters

Why can't I add objects to the view?

Common filtering questions

Why am I seeing incorrect information in the view?

Nodes

Why can't I find the node?

How do I restore a node?

Why aren't documents displayed / why can't I upload documents?

How do you copy or delete a text, measure, or activity node?

What does "mark for deletion" mean?

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Move and connect nodes

How do I move a node to another department?

How do I move a node between two scorecards?

Why can't the node be connected?

How do I change the main department for a measure or an activity?

What is the difference between consolidation and visibility?

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KPI's and activities

Why is it not possible to enter data in the measure?

What happens to reported values if I change the consolidation formula?

How do I automatically distribute my measure, activity, and text nodes to new departments?

How does the “All from the version” filter work for activities?

Risks

How do I filter by risk level in a view?

Why does the risk have a different color in the follow-up window?

Why are the risks not visible in the risk matrix?

Organisation

How does deadline offset work for Department Groups?

Organizational changes – how do I proceed?

Help and support

How do I add help texts?

How do I access Stratsys' Help Center

What can we at technical support assist you with?

Resource planning

How do I add events to the Annual Wheel