Here we explain how new product versions are released and what they mean for you as a product license holder
We continuously work to develop and improve our products. To ensure that you as a customer benefit from these improvements, we consolidate updates into new product versions a few times per year — these are called product versions.
Product versions are released for each product several times a year, depending on when there are enough updates to add more value for you.
A product version may include various types of improvements, such as:
-
New technical developments with functionality tailored to each specific product*
-
New content, for example, a checklist updated according to changes in legislation, or a new report
-
Adjusted configurations aimed at optimizing workflows, based on customer feedback and our best practices, for example, changes in menu structure
Additionally, other types of improvements may be included in a product version, such as a new step in the product workflow or minor components like updated keywords.
* Beyond the technical development included in product versions, we also release general platform-wide improvements continuously. The technical development mentioned here refers to features developed for the specific needs of a product, including usage recommendations in the product version.
How do I access a new product version?
Upgrading to a new product version is optional, but we naturally encourage you to do so in order to benefit from the updates and improve your user experience.
If you wish to upgrade, contact your Customer Success Manager, who will connect you with one of our consultants. The consultant will assist with the configuration needed to access the new components included in the product version. Since you may have made adjustments to the original product template, the consultant will discuss with you how to best integrate the new components into your specific setup. It is also possible to implement only selected parts of a product version if that better suits your needs.
The cost for updating to a new product version depends on the consultant’s involvement. The scope and cost vary depending on the product, the version being updated, and whether you are upgrading from the latest version or an older one. Your Customer Success Manager will provide you with the relevant pricing details.
Want to know more?
For more information about your current product version and the available updates, please contact your Customer Success Manager.
We will also regularly publish new product versions on our website, where you can read about what each version includes for the products you use:
Product Versions